Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
Top Hat Chimney has swept and repaired chimneys across Fairfax since 1999, and the guarantee we put on every job is simple: if it’s not done right, we make it right, in writing, on every single job. That’s the 90-Day Done Right Promise, and it means exactly what it says. If anything we touched falls short within 90 days, one call brings Wendell Pike and his crew back at no additional cost. No fine print. No phone tag. No arguing about what “right” means. This isn’t a corporate policy written by someone who’s never held a brush. It’s the promise of a locally owned Fairfax company that runs into you again at the farmers market on Saturday.
What’s Covered
- Workmanship. The sweep, the repair, the cap, the crown, the liner, the rebuild – if we did the work and it wasn’t right, we return and fix it. Full stop.
- Parts and materials. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because they hold up, and we stand behind the way we put them in.
- Cleanup. We lay drop cloths before the first tool comes off the truck, and we leave your hearth and floors the way we found them. Soot doesn’t belong on your rug, and we treat that as part of the job, not a favor.
- On-time arrival. You get a real arrival window, and if it slips, we call you. The sweep who shows up at your door is background-checked, in uniform, and knows the neighborhood.
- Honest pricing. The number you hear on the phone before we start is the number on the invoice. No surprise line items, no “while we’re here” upsells. If Wendell’s camera shows your flue is fine, he’ll tell you it’s fine.
Our Satisfaction Promise
Here’s how it actually plays out. You call Top Hat Chimney at (571) 624-2385. A live person answers – around the clock, not a voicemail box, not a call center, and it may well be Wendell himself picking up. You get a flat price before a single tool comes off the truck. We do the work. You look it over. If something isn’t right, you call us, and we come back. That’s the whole process. The 90-Day Done Right Promise is stamped on every job we complete, so you’re not relying on anyone’s memory of what was said. It’s in writing. And if you’ve got a written estimate from another company, we’ll give you a free second opinion before you spend a dime. After 29 years in Fairfax, asking anyone on your street is usually the fastest way to find out whether a chimney company keeps its word. We’re comfortable with that.
Licensed & Insured Backing
A guarantee only counts if the company behind it is still around when you need it. Top Hat Chimney is licensed and insured, locally owned and owner-operated, with a published address right here in Fairfax. That’s the boring part of the guarantee, and it’s also the part that matters most when something goes wrong. If a chimney fire starts because of a missed creosote pocket, or a bad liner install backs carbon monoxide into your house, “sorry” doesn’t pay for the damage. Insurance does. Wendell Pike puts his name on every job, and he’s been doing it since 1999. He’s not a franchise that rotated in last spring. He’s the one down the road, and he stands behind the paperwork because he stands behind the work.
Why the 90-Day Promise Matters for Fairfax Homes
Fairfax County gets real winters and wet springs, and chimneys break in the off-season too. Freeze-thaw cycles crack crowns. Squirrels move into uncapped flues. A liner that looked fine in October can show problems by February. Ninety days covers you through the worst of it. If we swept your chimney in November and you smell smoke in the house by January, that’s not “normal settling” or something we shrug off. That’s a call back, on us. First-degree creosote is a brush job. Third-degree is a glaze, and catch it early is exactly what the 90-Day window is built to do. We don’t rush the clock so you’ll forget. We want the phone to ring if our work didn’t hold, because that’s how a Fairfax chimney company stays in business for 29 years and counting.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Fairfax since 1999.